Can I order swatches?
We are happy to send swatches of our fabrics! You can order swatches on a fabric’s product page. They are $1.75 each, and they are about 3″-4″ square. Discounts and coupons do not apply to swatch fees. Certain fabrics, such as deadstock designer ends, may not be eligible for swatching. Domestic swatch orders ship via USPS First Class. Shipping charges may apply to international swatch orders, and we will contact you if that is the case. Please note that swatch orders may take up to 5 days to process.
Do you ship internationally?
Yes, we ship worldwide! Our website calculates shipping based on your order total, which means it is not always accurate to the actual shipping costs. If the actual shipping charges are less than what our website estimates, then we always refund the difference. Occasionally we may need to send an invoice if actual shipping charges are more than the site charges. If you would like a shipping estimate, please contact us at email@example.com with a list of what you would like to order, as well as your full shipping address. Please note that international shipping rates do not include any customs fees or duty charges. Stonemountain & Daughter Fabrics has no control over these charges, and they are the sole responsibility of the purchaser.
How long will it take for my order to be processed and shipped?
If we have everything in stock, then orders will be processed and shipped out within 2-3 days. If we do not have an item in stock, then we will contact you within 2-3 days. Once shipped, domestic orders typically take 2-4 days to arrive. If your order has not arrived after 5 days, please contact us at firstname.lastname@example.org. International orders may take up to 2-3 weeks to arrive. We can ship express by request. If you would like faster shipping, please contact us at email@example.com.
How do you ship orders?
Our website calculates shipping based on your order total, which means it is not always accurate to the actual shipping costs. If the actual shipping charges are less than what our website estimates, then we always refund the difference.
All domestic orders are shipped via USPS Priority, with the exception of swatch-only orders which ship First Class. We usually process orders within 1-2 days of receiving them, and once an order has shipped, it should arrive within 2-4 days. If you need your order expedited, please contact us at firstname.lastname@example.org.
International orders are generally shipped through the least expensive option, which is often USPS First Class International. If you want to ensure that your order is shipped via Priority Mail (which is faster), then please add a note to your order or send us an email at email@example.com.
Do you offer in-store pickup?
Yes, we do! Just select in-store pickup as your shipping option at checkout. Once you have placed your order, it may take up to two days for us to process. We will send you an email once your order is ready for pickup. We would appreciate if you could pick up your order within two weeks. If you are unable to do so, please let us know, as we have limited storage space.
Oh no, I’ve messed up something with my order! What can I do?
If you have made a mistake while placing your order, please contact us ASAP by sending us an email at firstname.lastname@example.org or calling us at (510) 845-6106. We will try to accommodate any changes, but we cannot guarantee that changes can be made if the ordered fabric has already been cut.
What happens if you’re short or out of stock of a fabric I ordered?
We do our best to keep stock up to date online, but if we cannot fulfill your order, we will contact you to see how you’d like to proceed. We will never ship an incomplete order without first getting in touch with you. Please make sure when placing an order to use a current email address, as this is how we will communicate with you.
How do preorders work?
Certain items may be available for preorder. This means we are currently out of stock but will have stock in the future and will accept orders in the meantime. Items on preorder will list their expected ship date in the item’s description. If for whatever reason the expected ship date changes after you’ve already preordered, we will contact you.
Do you offer wholesale?
We do not sell wholesale, but we do have a resale program. If you have a Seller’s Permit registered with the Board of Equalization (or your local government’s equivalent), we can get you signed up. All you have to do is show us a copy of your permit (a digital version is okay). Our resale customers don’t have to pay California sales tax, and they get 10% off orders under $100.00, 20% off orders over $100.00. Please note that orders shipped out of state are already exempt from sales tax.
Do you charge sales tax?
Orders shipped to California addresses or orders that are picked up in-store are subject to California sales tax. Orders shipped out of state or internationally do not incur any sales tax.
What is your return policy?
We of course want you to be happy with your purchase! We accept returns within 14 days on products in original condition: unmarked, uncut, and unwashed by the purchaser. A 30% cutting and restocking fee applies to returned fabric. Please note that the original shipping charge is non-refundable. Unless we are in error, we cannot refund return shipping costs. In the case that Stonemountain & Daughter is covering return shipping, we are only responsible for return shipping costs from the original shipping address. We always do our best to check fabrics for flaws, but if we made a mistake or if the fabric is defective, contact us at email@example.com. We will send a replacement or process a refund right away.
Do you have sewing classes?
We no longer offer classes at Stonemountain, but we’ve worked closely with a number of teachers and schools in the Bay Area to make sure everyone who wants to can learn how to sew! Check out our guide to Bay Area sewing classes.
Do you sell or repair sewing machines?
We do not sell sewing machines or offer machine servicing. Please see our guide to Bay Area sewing machine shops for a list of local places that sell and repair machines.
Do you do custom sewing and repairs?
We do not do any sewing services. We have collected some fliers and business cards from local tailors and seamstresses, and this information is available in binders behind the counter at our physical location. Just ask any sales associate to see them! Please note that these services are not vetted, endorsed, or affiliated in any way with Stonemountain & Daughter Fabrics.
I’m coming to visit! Where should I park?
There is 2-hour paid parking available in front of the store on Shattuck Avenue. Please note that the yellow painted curbs are commercial loading zones. There is also sometimes free 2-hour parking available on Blake Street.