StonemountainFabric.com is a 100% secure encrypted on-line shopping environment. Shop online with us, call us at 510-845-6106, or email us at firstname.lastname@example.org.
BACKORDERS& SOLD OUT ITEMS
Occasionally an item may be on backorder or sold out, and we will contact you if this is the case. Your order will be held until we have contacted you and there will be no additional charge when your item comes in. Although we do our best to fill your order with any of the products available, we will notify you if an item is sold out, or if we do not have enough yardage to complete your request. If we cannot fill your order we will gladly issue a full refund to your account.
ADJUSTMENTS TO ORDERS
Chose the wrong color, amount, size or wrong product all together? To make a change to your order, contact us and let us know how we can help you.
Our shipping costs are based on the amount of the order. Please refer to the chart below. Stonemountain & Daughter uses USPS to ship our orders. Most packages are shipped via USPS Priority Flat Rate boxes and envelopes. Shipping and return policies are listed below the rate chart. If the actual shipping charges are less than our website estimates, we will refund you the difference via PayPal.
If you would like an estimate of the shipping charges prior to placing your order, please email us at email@example.com with your shipping address and the items you wish to order so we can estimate the weight.
Your order is important! We are committed to shipping your order within 2 working days (excluding weekends and holidays). Actual delivery time will vary based on the number of days it takes USPS to deliver to your particular address - in most cases you can expect your order in 2 to 5 business days when using USPS Priority.
Shipments Within the US
$100 - $149.99
$150 and up
*Shipping prices based on USPS Priority Flat Rate.
May be available upon request. To inquire about this service, please call (510) 845-6106, 1-866-4SEW-FUN, or contact us at firstname.lastname@example.org available options, shipping times, and rates. Express shipping rates are based on the actual weight of the order, so we cannot quote exact charges to you until your order is prepared for shipment. Charges for express shipment will be invoiced to you via PayPal.
Unless we are in error, we cannot refund shipping costs. Please note that the original shipping charge is non-refundable.
We ship worldwide! We offer Expedited and Economy shipping options at checkout. International shipping varies so much depending on destination, so it's hard for our web store to estimate correctly. If you are over charged we always refund the difference. Occasionally, we will need to send a PayPal invoice for additional charges. If you would like an estimate of the shipping charges prior to placing your order, please email us at email@example.com with your shipping address and the items you wish to order so we can estimate the weight. International shipping rates do not include customs or duty charges. Stonemountain & Daughter Fabrics has no control over these charges, and they are the sole responsibility of the person placing the order.
WE WANT YOU TO BE HAPPY WITH YOUR ORDER!
If we made a mistake or if the fabric is defective, we'll pay for the expense to return the fabric, and we'll send a replacement or process a refund right away.
For returns on cut fabric, a 30% cutting and restocking fee applies.
For those who are not sure about a particular fabric, we are always happy to send you a swatch to preview before you buy. Contact us if you're interested in receiving swatches!
FOR APPROVED RETURNS, SHIP YOUR ITEMS TO:
Stonemountain & Daughter Fabrics 2518 Shattuck Avenue Berkeley, CA 94704
To insure full credit for your returns: contact Stonemountain & Daughter returning merchandise.
All returned items must be in original, unflawed condition: unmarked, uncut, and unwashed by the purchaser.
A 30% restocking fee applies to cut fabric returns.
Unless we are in error, we do not refund shipping costs.
All pricing is valid only on orders placed through the website. Pricing in store may vary.