Our Return Policy
If you are unhappy with your purchase, we don't want you to have to keep it. If we made a mistake or if the fabric is defective, then we'll pay for the expense to return the fabric, and we'll send a replacement or process a refund right away.
Sometimes you might receive a piece of fabric that is what you ordered and isn't defective, but you find it doesn't look right in your living room or on you or on your daughter, and you'd like to return it. In many cases the online listing for the fabric you bought may have been removed or it might be hard for us to sell the particular length that you ordered. A large percentage of our expense is the labor of pulling the bolts and measuring the fabric, putting it away and restocking it. Therefore, for both our in-store and online customers, there is a 30% restocking charge and cutting fee for returns of cut fabric yardage of one yard or more. We do not accept returns from online customers of fabric yardage of less than one yard. Returned fabric must be in new condition: Yardage altered in any way - cutting, washing, etc - will not be accepted and no return will be made for such returns.
For those who are not sure about a particular fabric, we are always happy to send you a swatch to preview before you buy. Swatching prevents most fabric returns, as you get to see the color and texture of the fabric in person before you order yardage. Click here to learn more about our Swatch Service.
We do not guarantee or accept returns on: Fabric cuts less than one yard, swatch packets, patterns, books, magazines, opened computer software, or DVDs. A 30% restocking fee will be applied to all accepted returned merchandise.
If you are not completely satisfied with your purchase, you may return your merchandise within 30 days of receiving your order. Before sending the return product back to us, contact Stonemountain & Daughter at 1-866-4SEW-FUN before returning merchandise. If the return is a result of defect, damage, or our error, you will receive a 100% credit for the merchandise and shipping fees. If returning unwanted items, the customer is responsible for the shipping cost from the original order as well as a 30% restocking fee on the unwanted items.
Products must be in new condition and in their original packaging. Upon receipt of your return, it may take 5 business days to process and credit your account. Credit will be processed against your original form of payment.
For approved returns, please ship your items to:
Stonemountain & Daughter Fabrics
Attention: Returns Department
2518 Shattuck Avenue
Berkeley, CA 94704
Shipping Policy for Returned Items:
With that in mind, we present to you the fine print: