HOW TO ORDER FROM US


We do everything we can to ensure that shopping with us is as simple as possible and we know that a computer sometimes can have a mind of its own! For help with your order, please call us at 510-845-6106 or email us.


HOW TO PLACE AN ORDER

StonemountainFabric.com is a 100% secure encrypted on-line shopping environment. Shop online with us, call us at 510-845-6101 or email us at fabriclady3@gmail.com for swatches or special orders.

BACKORDERS & SOLD OUT ITEMS

Occasionally an item may be on backorder or sold out, we will contact you my phone or email if this is the case. Your order will be held until we have contacted you and there will be no additional charge when your item comes in.  Although we do our best to fill your order with any of the products available, we will notify you if an item is sold out, or if we do not have enough yardage to complete your request. If we cannot fill your order we will gladly issue a full refund to your account.


ADJUSTMENTS TO ORDERS

Choose the wrong color, amount, size or wrong product all together? To make a change to your order, contact us and let us know how we can help you.




SHIPPING


Our shipping costs are based on the amount of the order. Please refer to the chart below. Stonemountain & Daughter uses UPS and USPS to ship our orders. Shipping and retturn policies are listed below the rate chart.


PLEASE NOTE THAT WE ARE CURRENTLY UNABLE TO SHIP INTERNATIONALLY.


Your order is important! We are committed to shipping your order within 2 working days (excluding weekends and holidays). Actual delivery time will vary based on the number of days it takes UPS USPS to deliver to your particular address - in most cases you can expect your order in 7 to 10 business days when using UPS ground or USPS Parcel Select. Please call 1-866-4SEW-FUN for availability of rush orders.

Shipments Within the US

Patterns Only:

$ 2.50

$ 0 - $ 24.99

$ 5.50

$ 25 - $ 49.99

$ 6.50

$ 50 - $ 74.99 

$ 8.00

$ 75 - $ 99.99 

$ 9.50

$ 100 - $ 149.99 

$ 11.50

 $ 150 - $ 199.99  

$ 14.50

$ 200 - $ 249.99 

$ 17.50

$ 250 - $ 300 

 $ 22.50

Over $ 300 

 Call for rates

*To Alaska or Hawaii:

  Add $ 13.00


EXPRESS SHIPPING 

May be available upon request. To inquire about this service, please call 1-866-4SEW-FUN or contact us for available options, shipping times and rates. Express shipping rates are based on the actual weight of the order, so we cannot quote exact charges to you until your order is prepared for shipment. Charges for express shipment will be added to the total of your order prior to billing.

FREE RETURN SHIPPING 

Stonemountainfabric.com will pay for the shipping fee associated with authorized returns. Authorized returns must be within the 30 day guarantee period. Please call 510-845-6106 or contact us to ensure that your return has been properly authorized. Please note that the original shipping charge is non-refundable.



RETURNS


WE WANT YOU TO BE HAPPY WITH YOUR ORDER!

If we made a mistake or if the fabric is defective, we'll pay for the expense to return the fabric, and we'll send a replacement or process a refund right away.

Sometimes you might receive a piece of fabric that is what you ordered and isn't defective, but you'd like to return it.  In many cases the online listing for the fabric you bought may have been removed or it might be hard for us to sell the particular length that you ordered. A large percentage of our expense is the labor of pulling the bolts and measuring the fabric, putting it away and restocking it. Therefore, for both our in-store and online customers, there is a 30% restocking charge and cutting fee for returns of cut fabric yardage of one yard or more.  We do not accept returns from online customers of fabric yardage of less than one yard.  Returned fabric must be in new condition: Yardage altered in any way - cutting, washing, etc - will not be accepted and no return will be made for such returns.

For those who are not sure about a particular fabric, we are always happy to send you a swatch to preview before you buy. Swatching prevents most fabric returns, as you get to see the color and texture of the fabric before you order yardage. Click here to learn more about our Swatch Service.

WE DO NOT GUARANTEE OR ACCEPT RETURNS ON: Fabric cuts less than one yard, swatch packets, patterns, books, magazines, opened computer software, or DVDs.  A 30% restocking fee will be applied to all accepted returned merchandise.


If you are not completely satisfied with your purchase, you may return your merchandise within 30 days of receiving your order. Before sending the return product back to us, contact Stonemountain & Daughter. If the return is a result of defect, damage, or our error, you will receive a 100% credit for the merchandise and shipping fees. If returning unwanted items, the customer is responsible for the shipping cost from the original order as well as a 30% restocking fee on the unwanted items.

Products must be in new condition and in their original packaging. Upon receipt of your return, it may take 5 business days to process and credit your account. Credit will be processed against your original form of payment.

FOR APPROVED RETURNS, SHIP YOUR ITEMS TO: 

Stonemountain & Daughter Fabrics
Attention: Returns Department
2518 Shattuck Avenue
Berkeley, CA 94704

  • To insure full credit for your returns: contact Stonemountain & Daughter at 1-866-4SEW-FUN before returning merchandise.
  • Your satisfaction is important to us and we realize that there may be circumstances in which you need to return an item. While cut fabric is essentially a custom product and a challenge to guarantee, we do provide any customer who is dissatisfied with a purchase a refund or store credit on fabric cuts of one yard or more. 
  • We cannot give refunds on custom cuts of fabric that measure less than one yard.
  • We do not accept returns on:  Fabric cuts less than one yard, patterns, books, magazines, opened computer software, or DVDs.
  • All returned items must be in original, unflawed condition, unmarked and uncut and UNWASHED by the purchaser, and must be received within 30 days of date of shipment.
  • A 30% restocking fee applies to all returns.
  • Unless we are in error, we do not refund shipping costs.
  • Items returned to us in non-salable condition will be returned to sender, and no refund will be given.
  • All Customers: Upon receiving your order, please examine material carefully for color, quality, and yardage.
  • Despite our best efforts, we are not responsible for typographical errors. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
  • All pricing is valid only on orders placed through the website.  Pricing in store may vary.