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We do everything we can to ensure that shopping with us is as simple and pleasant as possible. However, we both know that a computer sometimes can have a mind of its own! For help with your order, please call us at 1-866-4SEW-FUN or email us. Phone calls are answered in person during the hours of 10 am - 6:30 pm Monday thru Friday, 10am - 6pm on Saturday and 11am - 5:30pm on Sunday. All hours are Pacific Standard Time.
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How To Place An Order: StonemountainFabric.com is a 100% secure encrypted on-line shopping environment. To purchase products, simply click on the product category on the left to find the products you are interested in. Click through until you see only the product you are interested in - this screen will display a "buy now" button. Enter the quantity you would like into the quantity field and then click the "Add to Cart" button. Note that, for cut yardage, you can order in whole or 1⁄2 yard increments. Also note that we sell swatches for most of the fabrics that we offer. You can order a swatch of a fabric by clicking on the "Order Swatch" link or icon associated with the fabric you are interested in. If you do not see this swatch icon , a swatch is not available. Repeat this process until your shopping cart contains all of the products you want to purchase. Then, simply click on the "Check Out" button and follow the simple instructions that will walk you through the checkout process.
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Backorders: While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular fabric than you want to order. If it is a reorderable fabric (meaning we can get more from our supplier), when you attempt to order a quantity greater than we have in-stock, you will see a note in the shopping cart advising you that the item will be backordered for you. We will NOT ship you what we have in stock and then ship the balance when it arrives, as dye-lot variations could cause you a problem. We will ship you the entire amount that you want for that item when it arrives. If you have ordered multiple items and some of them are immediately available from our inventory, we will call you to see what you would like to do.
PLEASE NOTE: Some of our fabrics are not reorderable as they are Special Purchases (we cannot get more from our supplier). Those products cannot be back ordered. In that case, you can decide whether the quantity we have in stock is adequate to meet your needs.
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Sold Out Items: Our policy is to fill your order with any of the fabrics available. We will notify you if an item is sold out, or if we do not have enough yardage to complete your request.
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Adjustments to Order: We are totally committed to delivering SUPERIOR CUSTOMER SERVICE. If you place an order with us and decide later that day that you want to make a change to your order (you ordered 2 yards and later realize you need 3 yards, for example), contact our customer service department and let us know how we can help you. If your order has not already been processed, we are more than happy to assist with your request. If your order has already been processed, we will not be able to make any adjustments. Should that occur, we will be happy to assist you with placing an additional order. For planning purposes, you should assume that your order will be processed the first business day (Monday - Friday) after you place your order.
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Send Us An Email: At StonemountainFabric.com our goal is to respond to your questions within 24 hours excluding the weekends. Our mission is to provide unequalled customer service and maintain a personal relationship with you. When you email us, please supply us with your first and last name and a daytime phone number along with your questions or concerns.
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