2518 SHATTUCK AVENUE, BERKELEY, CA 94704
(510) 845-6106 - M-F 10-6:30 SAT 10-6 SUN 11-5:30

HOW TO ORDER FROM US



HOW TO PLACE AN ORDER

StonemountainFabric.com is a 100% secure encrypted on-line shopping environment. Shop online with us, call us at 510-845-6106, or email us at info@stonemountainfabric.com.

BACKORDERS & SOLD OUT ITEMS

Occasionally an item may be on backorder or sold out, and we will contact you if this is the case. Your order will be held until we have contacted you and there will be no additional charge when your item comes in.  Although we do our best to fill your order with any of the products available, we will notify you if an item is sold out, or if we do not have enough yardage to complete your request. If we cannot fill your order we will gladly issue a full refund to your account.


ADJUSTMENTS TO ORDERS

Chose the wrong color, amount, size or wrong product all together? To make a change to your order, contact us and let us know how we can help you.


SHIPPING


Our shipping costs are based on the amount of the order. Please refer to the chart below. Stonemountain & Daughter uses USPS to ship our orders. Shipping and return policies are listed below the rate chart.  If the actual shipping charges are less than our website estimates, we will refund you the difference via PayPal.

International shipping: Due to the variety of price differences when shipping internationally, shipping charges for each international order will be assessed separately. Once you place your order, we will invoice you via PayPal the cost of the additional shipping charges. If you would like an estimate of the shipping charges prior to placing your order, please email us at info@stonemountainfabric.com with your shipping address and the items you wish to order so we can estimate the weight.


Your order is important! We are committed to shipping your order within 2 working days (excluding weekends and holidays). Actual delivery time will vary based on the number of days it takes USPS to deliver to your particular address - in most cases you can expect your order in 2 to 5 business days when using USPS Priority.

 

Shipments Within the US

$ 0 - $ 24.99

$6.00

$ 25 - $ 49.99

$13.00

$ 50 - $ 74.99 

$20.00

$ 75 - $ 99.99 

$23.00

$ 100 and up

$33.00

 



EXPRESS SHIPPING 

May be available upon request. To inquire about this service, please call (510) 845-6106, 1-866-4SEW-FUN, or contact us at info@stonemountainfabric.com for available options, shipping times, and rates. Express shipping rates are based on the actual weight of the order, so we cannot quote exact charges to you until your order is prepared for shipment. Charges for express shipment will be invoiced to you via PayPal.

RETURN SHIPPING 

Stonemountainfabric.com will pay for the shipping fee associated with authorized returns. Authorized returns must be within the 30 day guarantee period. Please call 510-845-6106 or contact us to ensure that your return has been properly authorized. Please note that the original shipping charge is non-refundable.

RETURNS


WE WANT YOU TO BE HAPPY WITH YOUR ORDER!

If we made a mistake or if the fabric is defective, we'll pay for the expense to return the fabric, and we'll send a replacement or process a refund right away.

For returns on cut fabric, a 30% cutting and restocking fee applies.

For those who are not sure about a particular fabric, we are always happy to send you a swatch to preview before you buy. Contact us if you're interested in receiving swatches!

FOR APPROVED RETURNS, SHIP YOUR ITEMS TO: 

Stonemountain & Daughter Fabrics
Attention: Returns Department
2518 Shattuck Avenue
Berkeley, CA 94704

  • To insure full credit for your returns:  contact Stonemountain & Daughter returning merchandise.
  • All returned items must be in original, unflawed condition:  unmarked, uncut, and unwashed by the purchaser.
  • A 30% restocking fee applies to cut fabric returns.
  • Unless we are in error, we do not refund shipping costs.
  • All pricing is valid only on orders placed through the website.  Pricing in store may vary.