Frequently Asked Questions

FAQ

Can I order a sample of a fabric?

We would be happy to mail you a sample of fabric featured on our website. To request a sample please visit our swatch service page. Be sure to include your name, phone number, email address, mailing address, and a full description of the fabric you are requesting to be swatched. It also helps our personal shoppers to know a little bit about your project so include that information too, if you can.

What if I need more of what I just received? Will it still be in stock?

Hopefully! We sell hundreds of yards of fabric each day and sometimes we buy everything a manufacturer has left!. So if you are in need of more, first check to see if the item is still on the website. Use the item number or key words that describe the product to search for it. If you can’t find it there you can click here to email us a request or call us toll-free at 1-866-4SEW-FUN and we will do everything we can to find it for you. Be aware that our store is a busy place and we frequently serve local designers, design students, quilters and small manufacturers and sometimes we are just out of a product either temporarily or permanently.

Can I special order fabrics or notions I don’t see on your site or in your store?

We try very hard to research and respond to all customer requests. However, not all fabrics and notions are available to us for purchase. Many of our fine apparel fabrics and many designer quilting cottons are produced in limited quantities and do not remain available to us at all times. Special orders for fabric that is available for order or reorder have a minimum purchase of 10 yards. Notions availability is subject to individual research - some products are discontinued by the manufacturer or are hard to find and others require very high minimums. Both notion and fabric requests will be handled on an individual basis, with no guarantee that we will be able to order the items for you.

Can I buy wholesale from you?

No. We are a successful local retailer of fabric, notions, buttons, yarn, books, and other sewing and fiber supplies. Because we are retail-only and we buy our fabrics from other wholesale businesses, we are unable to offer wholesale prices to you. However, many small designers or manufacturers have a resale account card on file with us. A resale account allows you to purchase fabric and other consumable materials at retail tax-free, and we offer a 10% discount off your order for orders under $100 and 20% off of orders over $100.

Do you have a catalog?

No, unfortunately we don't have a catalog. We add fabric and other products that we sell to our website as stock is available. However, we carry so much amazing fabric - notions - buttons - yarn and other goodies that we just aren't able to list or publish our entire stock online or in print. If you are looking for something specific - a fabric, book, yarn, button, or pattern - please contact us via email or call toll free 1-866-4SEW-FUN. Our personal shoppers try very hard to find what you need on a per-request basis... or better yet, if you live nearby or are travelling in the San Francisco Bay Area, take time to pay us a visit!

Can I call you with an order?

Yes! We gladly accept orders by phone Monday through Friday from 10:00 am to 6:00 pm Pacific Time, Saturday 10:- 5:30 Pacific Time, or Sunday 11:00 - 4:30 Pacific Time. Please call our Mail Order Department toll free at 866-4SEW-FUN. If you are requesting fabric swatches, please see our swatch service page for more information.

Is there a minimum order online?

Our only minimum is 1/8 yd for fabric. Otherwise you may order any amount you need.

Which payment methods do you accept?

We accept PayPal, MasterCard, VISA, Discover or American Express credit cards as payment for your online purchases. In store we accept all forms of payment, including traveller's cheques. In-store customers may write a personal check if they are a California state resident. We do not accept out-of-state checks.

What are my shipping options?

We currently ship UPS Ground for most orders. Small packages under 13 ounces such as patterns, thread or other small items may be sent via USPS. Currently we are only able to ship to the United States, including Alaska and Hawaii.

What credit cards do you accept?

We accept Visa, Mastercard, American Express, and Discover Cards. We also accept PayPal.

Do you ship internationally?

We are unable to ship internationally at this time.

What are your shipping and handling charges?

Shipping charges are calculated based on the total amount of your purchase. For a complete chart of shipping and handling charges, please click here.

Can I have my order shipped to a different address than my billing address?

Yes! Please be aware that sales tax will be charged if the shipping address is in the state of California.

When will I receive my order and how will it be shipped?

Your order will be shipped within 2 business days via UPS and should arrive within 7 – 10 business days depending on where we are shipping to. We will notify you if we are out of stock or there will be a delay for any other reason. If UPS does not deliver to your shipping address, please contact our Mail Order Department toll free at 866-4SEW-FUN. For more shipping information, please click here.

Do I have to pay sales tax on my order?

Stonemountain & Daughter is required to charge sales tax in California. Sales tax will be calculated at the time of checkout based upon the shipping destination of your order and will be applied to the total amount of the order including shipping and handling charges. If your order is being shipped to a location within the state of Californai you will be charged sales tax. If your billing address is in the state of California and your order is shipped to another state there will be no sales tax charged. Class fees are tax-exempt so you will not be charged sales tax on any class registration fee.

How do I check the status of my order?

You will receive an email or phone confirmation when your order is received If you have any other questions about your order, please email us at fabriclady3@gmail.com or call for customer service toll free at 866-4SEW-FUN.

What is your return policy?

All fabric sold on Stonemountainfabric.com and in our store are first quality, and as such Stonemountain & Daughter Fabrics guarantees 100% satisfaction on all fabric sold in our store and online. We do not guarantee or accept returns on: Fabric cuts less than one yard, swatch packets, partial skeins of yarn, patterns, books, magazines, opened computer software, or DVDs.

If you are not completely satisfied with your purchase, you may return your merchandise within 30 days of receiving your order. Before sending the return product back to us, contact Stonemountain & Daughter at 1-866-4SEW-FUN before returning merchandise. If the return is a result of defect, damage, or our error, you will receive a 100% credit for the merchandise and shipping fees. If returning unwanted items, the customer is responsible for the shipping cost from the original order as well as a 30% restocking fee on the unwanted items.

For detailed information about our return policy, please click here.

What if I don’t like something I ordered. Can I return it?

We want you to be delighted with every item you purchase from our store. However, we do have a set of policies for returns of fabric and other items. For return information, please click here.

An item in my order is damaged. What should I do?

We would be happy to help you with a replacement. Please call for customer service toll free at 866-4SEW-FUN. To review our return policy, please click here.

How long does my refund take?

Once we have received your return items and have processed your return, we will send you an email stating the amount we are crediting your card. Please allow 5 business days for us to process your return. It may take up to 2 credit card statements for your credit to appear.

How can I be notified of sales, new class schedules and your e- newsletter?

If you would like to be contacted by email or postal mail please click here. If you provide your email address we will add you to our e-newsletter which will notify you of upcoming sales (both online and in our store), let you know when our next half-yearly class schedule is online and send you occasional special offers to make shopping with us even more fun! If you provide us with your mailing address we will be sure you receive our newest class schedules and promotional postcard (about 3 - 4 total per year) in your home mailbox. You can rest assured that we do not sell or share your private information with any other company or organization.