Frequently Asked Questions


FAQ


Can I order a sample of a fabric?
Perfect if you don't live in the area but would like to see a special fabric.
We happily photograph any fabric in the store for free and email it to you. To help us focus your search and make our best recommendations, we ask for fabrics/fibers, colors/prints/textures, project description and your project deadline. After we get your feedback on the photos, we start to swatch. For more information, visit our Swatch Service page.


What if I need more of what I just received? Will it still be in stock?
Hopefully! We sell hundreds of yards of fabric each day and sometimes we buy everything a manufacturer has left!. So if you are in need of more, first check to see if the item is still on the website. Use the item number or key words that describe the product to search for it. If you can’t find it there you can click here to email us a request  or call us toll-free at 1-866-4SEW-FUN and we will do everything we can to find it for you.  Be aware that our store is a busy place and we frequently serve local designers, design students, quilters and small manufacturers and sometimes we are just out of a product either temporarily or permanently.


Can I special order fabrics or notions I don’t see on your site or in your store?
We try very hard to research and respond to all customer requests.  However, not all fabrics and notions are available to us for purchase.  Many of our fine apparel fabrics and many designer quilting cottons are produced in limited quantities  and do not remain available to us at all times. Special orders for fabric that is available for order or reorder have a minimum purchase of 10 yards.  Notions availability is subject to individual research - some products are discontinued by the manufacturer or are hard to find and others require very high minimums.  Both notion and fabric requests will be handled on an individual basis, with no guarantee that we will be able to order the items for you. 


Can I buy wholesale from you?
No, sorry! We are a successful local retailer of fabric, notions, buttons, books, and other sewing and fiber supplies.  Because we are retail-only and we buy our fabrics from other wholesale businesses, we are unable to offer wholesale prices to you. However, many small designers or manufacturers have a resale account card on file with us.  A resale account allows you to purchase fabric and other consumable materials at retail tax-free, and we offer a 10% discount off your order for orders under $100 and 20% off of orders over $100. 


Do you have a catalog?
No, unfortunately we don't have a catalog. We add fabric and other products that we sell to our website as stock is available.  However, we carry so much amazing fabric, notions, buttons and other goodies that we just aren't able to list or publish our entire stock online or in print.  If you are looking for something specific - a fabric, book, button, or pattern - please contact us via email or call toll free 1-866-4SEW-FUN. We try very hard to find what you need on a per-request basis... or better yet, if you live nearby or are travelling in the San Francisco Bay Area, take time to pay us a visit!


Can I call you with an order?
Yes! We gladly accept orders by phone Monday through Friday from 10:00 am - 6:00 pm PST, Saturday 10:00 am - 5:30 PST, or Sunday 11:00 - 4:30 PST. Please call our Mail Order Department toll free at 866-4SEW-FUN (866-473-9386).  If you are requesting fabric swatches, please see our swatch service page for more information.


Is there a minimum order online?
Our only minimum is 1/8 yd for fabric. Otherwise you may order any amount you need.


Which payment methods do you accept?
We accept PayPal,  MasterCard, VISA, Discover or American Express credit cards as payment for your online purchases.  In store we accept all forms of payment, including traveller's cheques.  In-store customers may write a personal check if they are a California state resident.  We do not accept out-of-state checks.


What are my shipping options?
We currently ship UPS Ground and USPS for most orders.  Currently, we are only able to ship to the United States, including Alaska and Hawaii.


What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover Cards.  We also accept PayPal.


Do you ship internationally?
We are unable to ship internationally at this time.


What are your shipping and handling charges?
Shipping charges are calculated based on the total amount of your purchase.  For a complete chart of shipping and handling charges, please click here.


Can I have my order shipped to a different address than my billing address?
Yes! Please be aware that sales tax will be charged if the shipping address is in the state of California.


When will I receive my order and how will it be shipped?
Your order will be shipped within 2 business days via UPS or USPS and should arrive within 7 – 10 business days depending on where we are shipping to. We will notify you if we are out of stock or there will be a delay for any other reason. For more shipping information, please click here.


Do I have to pay sales tax on my order?
Stonemountain & Daughter is required to charge sales tax in California. Sales tax will be calculated at the time of checkout based upon the shipping destination of your order and will be applied to the total amount of the order including shipping and handling charges. If your order is being shipped to a location within the state of Californai you will be charged sales tax. If your billing address is in the state of California and your order is shipped to another state there will be no sales tax charged. Class fees are tax-exempt so you will not be charged sales tax on any class registration fee.


How do I check the status of my order?
You will receive an email or phone confirmation when your order is received If you have any other questions about your order, please email us at fabriclady3@gmail.com or call for customer service toll free at 866-4SEW-FUN.


What is your return policy?

All fabric sold on Stonemountainfabric.com and in our store are first quality, and as such Stonemountain & Daughter Fabrics guarantees 100% satisfaction on all fabric sold in our store and online. We do not guarantee or accept returns on: Fabric cuts less than one yard, swatch packets, partial skeins of yarn, patterns, books, magazines, opened computer software, or DVDs.

If you are not completely satisfied with your purchase, you may return your merchandise within 30 days of receiving your order. Before sending the return product back to us, contact Stonemountain & Daughter at 1-866-4SEW-FUN before returning merchandise. If the return is a result of defect, damage, or our error, you will receive a 100% credit for the merchandise and shipping fees. If returning unwanted items, the customer is responsible for the shipping cost from the original order as well as a 30% restocking fee on the unwanted items.

For detailed information about our return policy, please click here.




What if I don’t like something I ordered. Can I return it?
We want you to be delighted with every item you purchase from our store. However, we do have a set of policies for returns of fabric and other items.  For return information, please click here.


An item in my order is damaged. What should I do?
We would be happy to help you with a replacement. Please call for customer service toll free at 866-4SEW-FUN. To review our return policy, please click here.


How long does my refund take?
Once we have received your return items and have processed your return, we will send you an email stating the amount we are crediting your card.  Please allow 5 business days for us to process your return.  It may take up to 2 credit card statements for your credit to appear.


How can I be notified of sales, new class schedules and your e- newsletter?
If you would like to be contacted by email or postal mail please click here. If you provide your email address we will add you to our e-newsletter which will notify you of upcoming sales (both online and in our store), let you know when our next half-yearly class schedule is online and send you occasional special offers to make shopping with us even more fun! If you provide us with your mailing address we will be sure you receive our newest class schedules and promotional postcard (about 3 - 4 total per year) in your home mailbox. You can rest assured that we do not sell or share your private information with any other company or organization.


We are here to help you!
At Stonemountain & Daughter Fabrics we know about fabric, notions, buttons, and patterns in order to help you find the answers that will make your sewing or crafting project a success.

Please let us help you with your questions.


Do you have gift cards?
Gift Cards are the perfect choice for someone who loves sewing, quilting, and crafting! You can purchase gift cards online here. Please note that gift crads are currently redeemable only at our Berkeley storefront.



 


TERMS & CONDITIONS OF GIFT CARDS

Gift cards are good for purchases at our retail store only.
You cannot return Gift Cards or redeem them for cash.

Currently we are unable to apply Gift Card credits to online purchases. We hope to make our Gift Cards usable online in the future with apologies for any inconvenience.

When redeeming your gift card in person, if your order total is not fully covered by the Gift Card, you will need to pay the remaining balance with cash, check or credit / debit card.






Privacy Policy


Information, Collection, Use & Sharing of Your Information: We are the sole owners of the information collected on this site.  We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (i.e. to ship an order).  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to And Control Over Information:  You may opt out of any future contracts from us at any time.  You may also change or correct any data we have about you, or you may ask to see what information we keep.  You can contact us at any time by contacting us via the our email address (fabriclady3@gmail.com) or by calling us at 1-866-4SEW-FUN.

Use of Digital Images: All images on the StonemountainFabric.com website are the intellectual property of Stonemountain & Daughter, Inc. All rights reserved. Any use of any images on the StonemountainFabric.com website, including the reproduction, modification, distribution, replication, without the express written permission is strictly prohibited.