|Can I call you with an order?|
|Yes! We gladly accept orders by phone Monday through Friday from 10:00 am - 6:00 pm PST, Saturday 10:00 am - 5:30 PST, or Sunday 11:00 - 4:30 PST. Please call our Mail Order Department toll free at 866-4SEW-FUN (866-473-9386). If you are requesting fabric swatches, please see our swatch service page for more information.|
|Is there a minimum order online?|
|Our only minimum is 1/4 yd for fabric. Otherwise, you may order any amount you need.|
|Which payment methods do you accept?|
|We accept PayPal, MasterCard, VISA, Discover, or American Express credit cards as payment for your online purchases. In store we accept all forms of payment, including traveller's cheques. In-store customers may write a personal check if they are a California state resident. We do not accept out-of-state checks.|
|What are my shipping options?|
|We currently ship USPS for most orders. Currently, we are only able to ship to the United States, including Alaska and Hawaii.|
|Do you ship internationally?|
|Yes! Due to the variety of price differences when shipping internationally, shipping charges for each international order will be assessed separately. Once you place your order, we will invoice you via PayPal the cost of the additional shipping charges. If you would like an estimate of the shipping charges prior to placing your order, please email us at email@example.com with your shipping address and the items you wish to order so we can estimate the weight.|
|What are your shipping and handling charges?|
|Shipping charges are calculated based on the total amount of your purchase. For a complete chart of shipping and handling charges, please click here.|
|Can I have my order shipped to a different address than my billing address?|
|Yes! Please be aware that sales tax will be charged if the shipping address is in the state of California.|
|When will I receive my order and how will it be shipped?|
|Your order will be shipped within 2 business days via USPS and should arrive within 7 – 10 business days depending on where we are shipping to. We will notify you if we are out of stock or there will be a delay for any other reason. For more shipping information, please click here.|
|Do I have to pay sales tax on my order?|
|Stonemountain & Daughter is required to charge sales tax in California. Sales tax will be calculated at the time of checkout based upon the shipping destination of your order and will be applied to the total amount of the order including shipping and handling charges. If your order is being shipped to a location within the state of Californai you will be charged sales tax. If your billing address is in the state of California and your order is shipped to another state there will be no sales tax charged. Class fees are tax-exempt so you will not be charged sales tax on any class registration fee.|
|How do I check the status of my order?|
|You will receive an email or phone confirmation when your order is received If you have any other questions about your order, please email us at firstname.lastname@example.org or call for customer service toll free at 866-4SEW-FUN.|
|What is your return policy?|
All fabric sold on Stonemountainfabric.com and in our store are first quality, and as such Stonemountain & Daughter Fabrics guarantees 100% satisfaction on all fabric sold in our store and online. We do not guarantee or accept returns on: Fabric cuts less than one yard, swatch packets, partial skeins of yarn, patterns, books, magazines, opened computer software, or DVDs.
If you are not completely satisfied with your purchase, you may return your merchandise within 30 days of receiving your order. Before sending the return product back to us, contact Stonemountain & Daughter at 1-866-4SEW-FUN before returning merchandise. If the return is a result of defect, damage, or our error, you will receive a 100% credit for the merchandise and shipping fees. If returning unwanted items, the customer is responsible for the shipping cost from the original order as well as a 30% restocking fee on the unwanted items.
For detailed information about our return policy, please click here.
|What if I do not like something I ordered? Can I return it?|
|We want you to be delighted with every item you purchase from our store. However, we do have a set of policies for returns of fabric and other items. For return information, please click here.|
|An item in my order is damaged. What should I do?|
|We would be happy to help you with a replacement. Please call for customer service toll free at 866-4SEW-FUN. To review our return policy, please click here.|
|How long does my refund take?|
|Once we have received your return items and have processed your return, we will send you an email stating the amount we are crediting your card. Please allow 5 business days for us to process your return. It may take up to 2 credit card statements for your credit to appear.|
|How can I be notified of sales, new class schedules, and your newsletter?|
|If you would like to be contacted by email or postal mail please click here. If you provide your email address we will add you to our e-newsletter which will notify you of upcoming sales (both online and in our store), let you know when our next half-yearly class schedule is online and send you occasional special offers to make shopping with us even more fun! If you provide us with your mailing address we will be sure you receive our newest class schedules and promotional postcard (about 3 - 4 total per year) in your home mailbox. You can rest assured that we do not sell or share your private information with any other company or organization.|
|We are here to help you! |
|At Stonemountain & Daughter Fabrics we know about fabric, notions, buttons, and patterns in order to help you find the answers that will make your sewing or crafting project a success. |
Please let us help you with your questions.
|Do you have gift cards?|
|Gift Cards are the perfect choice for someone who loves sewing, quilting, and crafting! You can purchase gift cards online here. Please note that gift crads are currently redeemable only at our Berkeley storefront.|
Gift cards are good for purchases at our retail store only.
TERMS & CONDITIONS OF GIFT CARDS
You cannot return Gift Cards or redeem them for cash.
Currently we are unable to apply Gift Card credits to online purchases. We hope to make our Gift Cards usable online in the future with apologies for any inconvenience.
When redeeming your gift card in person, if your order total is not fully covered by the Gift Card, you will need to pay the remaining balance with cash, check or credit / debit card.